"We chose Ongair because we wanted to connect with our Customers on the channels they prefer. We've seen a 60% increase in the number of issues resolved!" Philes Atandi, Merchant Support Lead, KopoKopo Inc
Ongair is a unified customer service tool where you can see all your WhatsApp, WeChat and other messages in one easy to use Inbox.
We've developed the most advanced reports and analytics for Instant Message platforms available today. Measure your responsiveness, Analyse Keywords and get deeper insights on you customers.
You can create simple rules for how your messages will be replied to in your absence. Add a bank of common replies to make your workflow smoother and jump into the conversation anytime you want.
It can get busy when your customers are trying to reach you. Unlike using WhatsApp or WeChat on a phone or tablet, now your whole customer service team can chip in and close conversations faster.
Use Ongair with tools your team already knows and loves, like Zendesk and Freshdesk. Our app is the fastest way to bring WhatsApp and WeChat into Zendesk or Freshdesk.
You’re customers are most likely on more than one Instant Messaging apps. Which is why Ongair lets you add more than one messaging channel to your account and access them all on a single dashboard.
Just starting out?
This package is perfect for you. Choose from one of our 5 IM channels and see why everyone is buzzing about Instant Messaging.
Unlimited MessagesSign up
No need to panic, get more of your team on board. This package has everything to help you expand your business.
Freshdesk and Zendesk + 10$Sign up
Getting the hang of it?
Talk to your customers on whichever IM channel they are on and enjoy advanced features to quickly scale your customer support.
Freshdesk or Zendesk inclusiveSign up
We can provide you with advanced capabilities and features in our Enterprise plan including a custom sub-do-main and integrations to your internal systems.Lets Talk