Privacy Policy

At Ongair (“Ongair”), we recognize the importance of privacy and are committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that Ongair collects from any User of our services, how we manage that personal information and what may happen to that personal information. Ongair is responsible for the personal information that we collect and store.

What is Personal Information?

Personal information is any information about an identifiable individual, other than the person’s business title or business contact information (such as business phone number and business address). Personal information does not include anonymous or non-personal information (i.e., information that cannot be associated with or tracked back to a specific individual). Personal information does not include the credentials of body corporates and so this Privacy Policy does not apply to corporations, unless such corporations expressly opt in regarding this Privacy Policy.

What Personal Information do we collect?

We collect and maintain different types of personal information about individuals with whom we interact, which is relevant for purposes that a reasonable person would consider appropriate for online checkouts (“online checkouts”).

This includes: Contact and identification information, such as the User’s name, address, telephone number and e-mail address; Financial information such as the User’s payment methods and preferences, billing and banking information (credit card number and expiry date); Product and service related information concerning the sale of online checkouts and other products or services that are provided to the User; Other personal information used for purposes that a reasonable person would consider appropriate in light of the circumstances.

As a general rule, Ongair collects the User’s personal information directly from the User and will generally not collect personal information about the User from a third party without such User’s consent. A User may have given such consent directly to Ongair or to the third party dealing directly with Ongair.

Why do we collect Personal Information?

Ongair collects personal information to establish, maintain and manage our relationship with the User, and to offer Ongair’s products in a way that the User would normally expect.

How do we use the Personal Information?

We will not, without the User’s express consent, use any personal information for any purpose other than as described in this Privacy Policy or in our Terms, except where permitted or required by applicable law or regulatory requirements. We use personal information to provide the User with information, materials and services available from our website, to enable us to enhance the User’s site visit, to assist the User with customer service or technical support issues, to follow up with the User after a visit, or to otherwise support the User’s customer relationship with Ongair. We use the User’s personal information to respond to requests for information and to periodically keep the User informed and up to date on Ongair activities and products. On registration as a user on our website, we use the personal information generated to send special offers and updates, our newsletter, service announcements relating to our website and to invite the User to participate in surveys or contests.

When do we disclose the User’s Personal Information?

Ongair does not sell any personal information to any third party. Ongair will share personal information with its employees who require such information to establish, maintain and manage Ongair’s relationship with the User. Third party service providers may be engaged by Ongair to perform a variety of functions, such as to mail information, to process payments, or to provide technical services for our website etc. These third party suppliers may have access to personal information if needed to perform the functions for which they are retained. However, Ongair strictly directs that those third party suppliers may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, where the information is transferred to a third party, Ongair demands reasonable assurance that the third parties will protect the User’s information in conformity with Ongair’s privacy practices.

In addition, Ongair will not otherwise disclose any personal information for purposes other than those for which it was collected, except as may be permitted or required by law, or with the User’s express consent.

Consent

It is important to Ongair that it only collects, uses or discloses the User’s personal information which is not publicly available, where we have the User’s consent to do so. Depending on the sensitivity of the personal information, the User’s consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from the User’s action or inaction.

Typically, Ongair will seek the User’s consent at the time that it collects the personal information. In certain circumstances, the consent may be obtained after collection but prior to its use or disclosure. If Ongair plans to use or disclose any personal information for a purpose not previously identified, Ongair will advise the User of this purpose before such use or disclosure.

The User may change or withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Ongair. In some circumstances, a change in or withdrawal of consent may severely limit Ongair’s ability to provide products or services to the User.

Ongair may collect, use or disclose personal information without the User’s knowledge or consent where Ongair is permitted or required to do so by applicable legal and regulatory requirements.

Choice/Opt-Out

Unless the User states otherwise, by receiving this Privacy Policy the User is deemed to have given consent to the collection, use and disclosure of personal information for the purposes explained in this Privacy Policy. If the User does not wish to have the personal information shared, the User should opt out as described above.

How is the Personal Information protected?

Ongair maintains physical, electronic and procedural safeguards that are appropriate to the sensitivity of personal information. These safeguards are designed to prevent the loss and unauthorized access, modification or disclosure of any personal information.

Updating Personal Information

Since Ongair uses the personal information to contact the User, it is important that the information contained in Ongair’s records is both accurate and current. If the User wishes to verify, correct or update the personal information, or if the personal information happens to change during the course of the business relationship with Ongair, the User is responsible for keeping Ongair informed of such changes. The User is kindly requested to contact hello@ongair.im, to update any personal information.

Access to Personal Information

The User can request to see the personal information that Ongair holds about the User. If the User wants to review, verify or correct the personal information, the User is requested to view the profile page on the Ongair Website, or contact the office using the contact information set out below. Upon contacting Ongair, Ongair will need specific information from the User to enable verification of details, the search for, and provision of the personal information that Ongair holds. A nominal fee may apply depending on the type of information requested.

Ongair’s website

Registration is not a precondition to access the Ongair website. However, by visiting the website, the User may be identified by the IP address and cookies, or small data files sent to the User’s computer through the browser. The only other personal information that Ongair collects and store via the website is that information which the User knowingly provides by corresponding with our employees via e-mail, or by signing up for newsletters, creating a profile, or purchasing a ticket for an online session.

Non-personal information, such as the name of the domain from which the User accesses the Internet, the dates and times the User accesses the website and the Internet address of the website from which the User may be linking directly to the Ongair website, is collected and used to determine the volume of traffic on the Ongair website. This information also enables us to identify ways in which the website can be improved to serve the Users better.

The security of personal information is a high priority at Ongair. Ongair maintains this website and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, misuse, modification and improper disclosure. All underlying machines and firewalls at network access points have restricted access. While no computer system can ever be fully protected against every possible hazard, Ongair provides reasonable and appropriate security controls to protect the website and its information.

The website contains links to other websites that may be subject to less stringent privacy standards. Ongair cannot assume any responsibility for the privacy practices, policies or actions and inactions of the third parties that operate these websites. The User should review the privacy policies of these websites before providing them with personal information.

By using the Ongair website, the User signifies consent to the contents of the Ongair Privacy Policy.

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Inquiries, concerns and requests for access

If you have any questions about this Privacy Policy or would like to access your personal information, please contact the office. Please note that all requests to access personal information must be in writing or by e-mail.

Ongair Nairobi, Kenya

Revisions to this Privacy Policy

Ongair may from time to time make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or enhancements to the manner in which we deal with your personal information. We will post any revised version of this Privacy Policy on our website, and we encourage you to refer back to it on a regular basis. Any changes to this Privacy Policy will be effective and binding from the time they are posted.

This Privacy Policy was last updated 22 February 2019.